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Customer service

Metalace Art Ltd  VAT No Reg No. 514707330

Terms of Use

ACCEPTANCE OF TERMS

 

Metalace Art makes this website, www.metalaceart.com (the “Site”), including all information, documents, communications, files, images, text, graphics, descriptions, products, jewelry and related items available through the Site, and services available through the site (collectively, the “Materials”) and all services operated by Metalace Art  through the site  available for your use subject to the terms and conditions set forth in this document and any changes to this document that Metalace Art may publish from time to time (collectively, the “Terms of Use”).

By accessing or using this Site in any way, including, without limitation, use of any of the Services, downloading of any Materials, or any purchase made through the site, you agree to and are bound by the Terms of Use. You agree that you are at least 18 years of age or the age of majority in your jurisdiction, whichever is older. Metalace Art reserves the right to change the Terms of Use and other guidelines or rules posted on the Site from time to time at its sole discretion. Your continued use of the Site, or any Materials or Services accessible through it, after such notice has been posted constitutes your acceptance of the changes.

Your use of the Site will be subject to the most current version of the Terms of Use, rules and guidelines posted on the Site at the time of such use. You should periodically check these Terms of Use to view the then current terms. If you breach any of the Terms of Use, your authorization to use this Site automatically terminates. All product information, including but not limited to, descriptions, materials, files, communications, documents, text, images are “Metalace Art Content” or “Site content.”

PRODUCT AVAILABILITY, IMAGES, CATALOG AND PRICING

 

Please note that given the nature of our business products may go out of stock before we have an opportunity to update that information on the website. You therefore understand that our online catalog is not a legal offer, but is rather contingent on availability, and the prices are subject to change without notice. In the event that the product you purchased is out of stock, we will either fully refund you or give the alternative options that may suit your needs. While we certainly do our best to ensure the accuracy of product descriptions and prices, we cannot make such guarantees. As such, you recognize that prices may be displayed incorrectly or inaccurately on our Site due to system errors or typographical errors.

World of Judaica reserves the right to correct any and all errors when they do occur. World of Judaica will not honor inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped before World of Judaica becomes aware of the error, you agree to either return the product or pay the difference between the actual and charged prices.

World of Judaica displays images of its diamond products online. You understand that these images are sample images representing the product’s characteristics in type and size; World of Judaica does not display images of each of its diamonds. Diamonds displayed on the Site do not represent the actual product that you will receive if you purchase the diamond product. Please keep in mind that the products we display in our online catalog may appear larger or smaller than the actual size of such products; likewise, the coloring of the products may appear slightly differently than actual product colors depending on your computer and monitor. Note that three dimensional (3D) images and sketches contain a level of inherent distortion. Nor can World of Judaica guarantee that your monitor’s display of any product color, texture or detail will be accurate.

In addition, World of Judaica does not warrant that product descriptions or other content are accurate, complete, reliable current or error free. If a product offered by World of Judaica is not as described, your sole remedy is to return it in unused condition and in compliance with the World of Judaica return policy. World of Judaica provides to its users general and educational material in order to convey general information to its users. You understand that World of Judaica is not an authority on the subject matters of stones or jewelry, and your decision to purchase should not be based on this information without independently verifying the educational information provided on the Site. While World of Judaica takes pride in the accuracy of the information it provides, World of Judaica cannot guarantee that the informational and educational material will be accurate at all times.

World of Judaica reserves the right to refuse the fulfillment of any order, at any point pre or post order, at its discretion and without obligation to report the grounds for refusal should there be any.  Placing an order with World of Judaica, including via the website, online checkout, chat, or via a phone representative, in no way binds the Site to fulfill an order. Order fulfillment is carried out in best business practice and in good faith; The site therefore reserves the right to decline fulfillment of orders placed with direct or indirect intentions unknown to The Site, including but not limited to the intention to return placed orders and intentions concerning product comparison.
 
The content and nature of personalized products available in the World of Judaica product catalogue, including the language, words and spelling of name jewelry, are in no way a representation of the Site's interests or opinions. World of Judaica reserves the right to refuse personalization of jewelry containing but not limited to profane, discriminatory or otherwise offensive language at its discretion and without obligation to report the grounds for refusal should there be any.

*Please note: World of Judaica customers are responsible for verifying and paying any local customs, taxes or duties levied by the country designated in your shipping address.  Order total does not include any country-specific or local fees.

RETURN POLICY

 

 Metalace Art  take pride in the quality of all of our Designed pieces. If for any reason you are not completely satisfied with your purchase, we will be happy to refund or exchange the item within 30 days of its shipment, subject to the following terms and conditions.

How to Return Your Order: Please follow the 6 simple steps described below in order to return or exchange your jewelry item(s):

Contact Customer Service or email us at info@ metalaceart.com before returning your item in order to make sure that you are eligible for return or exchange. We will provide you with a Return Authorization Number (RAN) for your return purposes. If you choose to email us, please be sure to include your order number and the reasons for return or exchange.
Print and complete (in its entirety) our Return Authorization Form. Make sure to clearly write down the Return Authorization Code number in the space provided for you. Please note that NO RETURN OR EXCHANGES CAN BE ACCEPTED WITHOUT A RETURN AUTHORIZATION CODE.
Carefully ship your item(s) with all the original packaging material, Return Authorization Form and original receipt by a pre-paid insured carrier to the address provided below. Be sure to keep hold of the tracking number for your own records insuring your return: Metalace Art is not responsible for the loss or damage of shipments that are returned to Metalace Art; the responsibility of ensuring that returns arrive undamaged is entirely yours. Thus, we strongly suggest that you insure any and all returns to Metalace Art, as we are not responsible for goods that have been lost, stolen or damaged in the shipping process. There is no dollar value amount too small to insure. Items may be returned through the United States Postal Service (USPS), FedEx, UPS, or your preferred shipping provider. Please check with your provider regarding specific insurance conditions for items over/under a certain value. Be sure to ask for a Return Receipt for confirmation of delivery. Please send your package to: Metalace Art Ltd. 3 Ha Alon Sreet Kfar Truman 7315000 Israel.
After receiving your item(s) our Quality Control Team will verify its condition and authenticity. Please note that items showing signs of wear and tear, or items that have been re-sized, engraved, altered or damaged in any way cannot be accepted for return.
Depending on your specific request, you will be issued either a complete credit refund or reimbursed with online credit at our store (for exchange purposes) within 7 business days of receiving your return.

Conditions of Return:

Kindly read the conditions below to verify that you are eligible for a return or exchange:

The item must be returned in its original state, unworn and unaltered in any way and returned in the original box and packaging received.
Items that have been damaged cannot be returned.
Shipping fees are non-refundable.
The returned item must include the original receipt.      

INTELLECTUAL PROPERTY; LIMITED LICENSE TO USERS

The Materials and Services on this Site, as well as their selection and arrangement, are protected by copyright, trademark, and/or other intellectual property laws, and any unauthorized use of the Materials or Services at this Site may violate such laws and these Terms of Use. Except as expressly provided herein, Metalace Art does not grant any express or implied rights to use the Materials and Services. You agree not to copy, republish, frame, reverse engineer, or create derivative works based on the Site, its Materials, or its Services or their selection and arrangement, except as expressly authorized herein. In addition, you agree not to use any data mining, robots, or similar data gathering and extraction methods in connection with the Site.
Except as expressly indicated to the contrary elsewhere on this Site, you may view, download, and print the Site content subject to the following: (a) the content may not be modified or altered in any way; (b) you may not remove any copyright or other proprietary notices contained in the content; (c) Metalace Art reserves the right to revoke the authorization to view and download the content available on this Site at any time, and any such use shall be discontinued immediately upon notice from Metalace Art.       
The rights granted to you constitute a license and not a transfer of title. The rights specified above to view the Site content are not applicable to the design or layout of this Site. Elements of this Site are protected by trade dress and other laws and may not be copied or imitated in whole or in part.

TRADEMARK INFORMATION

The trademarks, logos, and displayed on this Site are the property of Metalace Art . You are not permitted to use the Marks without the prior written consent of Metalace Art

USER CONDUCT

In using the Site, including all Services and Materials available through it, you agree: not to upload, post, or otherwise transmit through the Site any viruses or other harmful, disruptive, or destructive files; not to create a false identity; not to use or attempt to use another’s account, password, service, or system without authorization from; not to disrupt or interfere with any other user’s enjoyment of the Site or affiliated or linked sites; not to disrupt or interfere with the security of, or otherwise cause harm to, the Site, or any Services, Materials, system resources, accounts, passwords, servers, or networks connected to or accessible through the Site or any linked sites.

PERSONAL INFORMATION AND PRIVACY

You understand and agree that we may disclose information about you if we have a good faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property, or safety of Metalace Art or others. Please refer to our Privacy Policy for more information about the manner in which we protect and use your information.

LIMITATION OF LIABILITY

In no event, including, without limitation, negligence, shall Metalace Art, its subsidiaries, affiliates, agents, officers, directors, employees, partners, or suppliers be liable to you or any third party for any special, punitive, incidental, indirect, or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from shipping damage or loss (unless Metalace Art provides otherwise in writing), whether or not Company has been advised of the possibility of such damages, and on any theory of liability, arising out of or in connection with the use of or the inability to use this Site, its Services, or Materials, the statements or actions of any third party on or through the Site, any Services available through the Site that are delayed or interrupted, or any website referenced or linked to or from this Site.

INDEMNITY AND LIABILITY

You agree to indemnify and hold Metalace Art, and its subsidiaries, affiliates, officers, directors, agents, partners and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Site in violation of these Terms of Use or your violation of any rights of another person or entity.

GOVERNING LAW AND JURISDICTION

By accessing this Site, you and Metalace Art agree that all matters relating to your access to, or use of, this Site shall be governed by the statutes and laws of the State of Israel, without regard to the conflicts of laws principles thereof.

GENERAL

The Terms of Use and the other rules, guidelines, licenses and disclaimers posted on the Site constitute the entire agreement between Metalace Art and you with respect to your use of the Site. If for any reason a court of competent jurisdiction finds any provision of these Terms of Use, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of the parties as reflected by that provision, and the remainder of the Terms of Use shall continue in full force and effect. Any failure by Metalace Art to enforce or exercise any provision of these Terms of Use or related right shall not constitute a waiver of that right or provision.